Your Privacy Protected
Fully at bima88

Introduction & Our Commitment

Welcome to the bima88 Privacy Policy page. We understand that your trust is the foundation of the relationship we build together. When you register and use the bima88 platform, you entrust us with your personal information — and we take that responsibility very seriously.

This Privacy Policy transparently explains how bima88 collects, uses, stores, protects, and in certain circumstances discloses your personal information. This document applies to all users of bima88.pro, the bima88 mobile app, and all services we offer under the bima88 brand.

Information We Collect

Bima88 only collects information that is strictly necessary to deliver a safe, seamless, and quality service to you. The information we collect falls into two main categories:

Information You Provide Directly:

• Registration information: Full name, date of birth, identification number (MyKad/passport), email address, phone number, and the password you create.
• KYC verification documents: Copies of identity cards, passports or driving licences submitted during the Know Your Customer process.
• Financial information: Bank account details, e-wallet numbers (Touch 'n Go, GrabPay) or crypto wallet addresses you use for deposits and withdrawals.
• Support communications: Any correspondence, complaints or enquiries you send to our support team via live chat or email.

Information Collected Automatically:

• Technical data: IP address, device type, operating system, web browser type, and app version you use.
• Activity data: Pages you visit, games you play, session duration, transaction history, and platform usage patterns.
• Location data: General location information based on your IP address to ensure compliance with regional regulations.
• Cookies and similar technologies: We use session cookies, preference cookies, and analytics cookies to enhance your experience on the platform.

How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. bima88 uses your personal information for the following purposes:

• Account management: Creating, verifying, and maintaining your member account so you can access all bima88 services seamlessly.
• Transaction processing: Processing deposits, withdrawals, and any other financial transactions accurately and securely.
• Identity verification (KYC): Meeting anti-money laundering (AML) legal compliance requirements and minimum age verification.
• Customer service: Responding to enquiries, resolving complaints, and providing technical assistance to you.
• Platform security: Detecting and preventing fraud, hacking, account abuse, and any suspicious activity.
• Service improvement: Analysing usage patterns to improve platform design, games offered, and the overall quality of our services.
• Promotional communications: Sending you information about relevant bonuses, promotions, and exclusive offers — only if you have consented to receive them.

Your Data Flow & Processing

To ensure the security of your information at every stage, bima88 practices a strict and systematic data processing procedure:

1. 1
   Collection Data is collected through registration forms, the KYC process, financial transactions, and your interactions with our platform.
2. 2
   Encryption All data is encrypted using 256-bit SSL protocols as soon as it is received by our servers.
3. 3
   Secure Storage Data is stored in high-grade data centres with strict access controls, automated backups, and disaster recovery systems.
4. 4
   Access Control Only authorised bima88 staff may access member data, and only to the extent required for their duties.
5. 5
   Continuous Monitoring Automated monitoring systems run 24/7 to detect any unauthorised access attempts or suspicious activity.

Sharing Information With Third Parties

Bima88 takes a strictly limited approach to sharing members' personal information. We does not sell, does not rent and does not trade your personal data to any party. However, there are limited situations where information may be shared:

• Payment service providers: To process deposits and withdrawals, the required transaction information is shared with approved payment providers such as banks and digital wallet providers. All such providers are subject to strict confidentiality agreements.
• Regulatory and law enforcement authorities: bima88 fully complies with any lawful requests for information from relevant authorities, courts, or law enforcement agencies when required to do so by law.
• Technology service providers: Technology companies that help us operate the platform, such as cloud service providers and cybersecurity firms, may process your data as part of the services they provide to us. All such providers are carefully selected and are subject to strict data processing agreements.
• Age and identity verification: During the KYC process, identity information may be verified through recognised and trusted third parties.

Your Rights as a Data Subject

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. bima88 fully respects and facilitates the exercise of these rights:

Your Rights	Description	How to Claim
Access Rights PDPA S.30	You have the right to request a copy of all personal information we hold about you.	Contact customer support via live chat
Right to Rectification PDPA S.34	You have the right to request correction of any inaccurate or outdated information.	Update directly in the account centre or contact support
Right to Withdraw Consent	You may withdraw consent for data processing at any time, subject to legal requirements.	Privacy settings in your account
Right to Object to Marketing	You may opt out of receiving any marketing communications from us at any time.	Unsubscribe link in emails or account settings
Right to Erasure	You may request deletion of your account and personal data, subject to legal retention requirements.	Contact customer support in writing

Data Retention Period

Bima88 does not retain your personal information longer than necessary. Our data retention periods are as follows:

• Active account data: Retained for as long as your account is active and for the required period following account closure to fulfil legal obligations.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and AML.
• KYC documents: Retained for the period required under applicable anti-money laundering laws.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics and technical log data: Anonymised data is retained for a longer period for service improvement purposes.

Once the retention period expires, your data will be permanently deleted or anonymised in accordance with secure, irreversible data deletion procedures.

Cookies & Tracking Technologies

The bima88 platform uses cookies and similar technologies to provide you with a better, more personalised and more secure experience. The following are the types of cookies we use:

• Session cookies (essential): Required for the platform to function correctly. These cookies keep you logged in during your session and ensure transactions are processed accurately.
• Preference cookies: Saving your preferences such as language, currency, and display settings for your convenience.
• Security cookies: Helping detect and prevent fraudulent activity and unauthorised access attempts to your account.
• Analytics cookies: Helping us understand how members use the platform for service improvement purposes. This data is collected in aggregate and does not identify you individually.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the bima88 platform.

Data Security & Protection Measures

The security of your personal information is bima88's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected. The security measures we implement include:

• Data encryption in transit and at rest using AES-256 standards
• Two-factor authentication (2FA) available for all member accounts
• Intrusion detection (IDS) and intrusion prevention (IPS) systems active 24/7
• Regular security audits conducted by certified independent cybersecurity firms
• Role-based access control (RBAC) for internal staff
• Mandatory cybersecurity training program for all bima88 staff
• A comprehensive incident response plan to address any data breaches

Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, bima88's Data Privacy Officer (DPO) team is ready to assist you.

You can reach us via live chat on our platform, available 24 hours a day, 7 days a week, or via our official email at [email protected]. We are committed to responding to all privacy-related enquiries within 3 business days.

Bima88 also reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or business practices. Members will be notified of any material changes via email or an in-platform notice before those changes take effect.